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Investor Charter

Vision and Mission

Vision: Invest with knowledge and safety.

Mission: Every investor should be able to:

  • Choose and invest in the right financial products based on individual needs.
  • Manage and monitor investments to meet their financial goals.
  • Access timely, transparent reports.
  • Enjoy overall financial wellness.

Details of Business Transacted by the Research Analyst

  • Research Publications
    • Publish research reports based on the research activities of Abhishek Gupta.
    • Offer an independent, unbiased view on securities.
  • Unbiased Recommendations
    • Disclose any financial interests held in recommended securities.
    • Provide research recommendations based exclusively on publicly available information and known observations.
  • Regulatory Compliance
    • Conduct an annual audit of all research processes and disclosures.
    • Ensure all advertising adheres strictly to the Advertisement Code for Research Analysts.
  • Record-Keeping
    • Maintain records of all client interactions — both existing and prospective — wherever any conversation related to research services takes place.

Services Provided to Investors

(No indicative timelines; actual timelines will be communicated to clients where required.)

  • Onboarding of Clients
    • Share terms and conditions of research services at the outset.
    • Complete KYC formalities for fee-paying clients.
  • Mandatory Disclosures to Clients — disclose all material information that will enable informed investment decisions, including:
    • Nature of business activities.
    • Any disciplinary history.
    • Terms and conditions of research services.
    • Details of related entities or associates and any potential conflicts of interest.
    • Risks inherent to the investment recommendations.
    • Extent of Artificial Intelligence (AI) tools used in research processes.
    • If distributing a third-party report, any material conflicts of interest of that third party, or a direct link to their disclosures.
    • Any conflicts of interest arising from the RA's other activities.
  • Distribution of Research Reports
    • Provide research reports and recommendations impartially, without discrimination among clients.
    • Maintain confidentiality of report content until the report is made publicly available.
  • Data Privacy and Security
    • Respect investors' data-privacy rights.
    • Implement adequate safeguards to prevent unauthorized access or misuse of confidential client information.
  • Service Timelines & Guidance
    • Clearly communicate expected timelines for each research service.
    • Provide guidance and prominent cautionary notices whenever recommendations involve complex or high-risk financial products.
    • Treat all clients with honesty, integrity, and fairness.
    • Ensure client information remains confidential unless disclosure is legally mandated or specifically authorized by the client.

Grievance Redressal Mechanism

  • Filing a Complaint with the Research Analyst
    • In case of any grievance or complaint, an investor should directly approach the designated Research Analyst.
    • The RA will aim to resolve the grievance promptly, and in any event, no later than 21 days from the date of receipt.
  • Escalation to SEBI's SCORES Platform
    • If an investor is not satisfied with the RA's resolution, they may lodge a complaint on the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in.
    • The RA's designated supervisory body (RAASB) will conduct a first-level review of the complaint. If unresolved, a second-level review will be conducted by SEBI.
  • Alternative Dispute Resolution
    • Investors may also file complaints on the SMARTODR platform for online conciliation or arbitration.
  • Physical Complaints — for hard-copy complaints, investors may write to:
    • Office of Investor Assistance and Education
    • Securities and Exchange Board of India (SEBI), SEBI Bhavan
    • Plot No. C4-A, 'G' Block, Bandra-Kurla Complex
    • Bandra (East), Mumbai – 400 051
  • For queries or grievances by email, investors can contact abhishekg.ag@gmail.com.

RA Registration Details

Rights of Investors

  • Privacy & Confidentiality — personal and financial information remains private, except when disclosure is legally mandated or specifically consented to.
  • Transparent Practices — full transparency in all dealings, including upfront disclosures of business activities, fees, and potential conflicts of interest.
  • Fair and Equitable Treatment — no discrimination or preferential treatment by the Research Analyst.
  • Adequate Information & Initial/Continuing Disclosure — timely receipt of all statutory and regulatory disclosures regarding the research services, including any material changes in business or conflict-of-interest status.
  • Fair & True Advertising — any advertisement or promotional material must be truthful, accurate, and comply with the Advertisement Code for Research Analysts.
  • Awareness of Service Parameters & Turnaround Times — the right to know service timelines for every deliverable (report issuance, queries, grievance resolution).
  • Right to Be Heard & Grievance Redressal — the right to voice complaints or feedback and expect a timely resolution.
  • Right to Exit — investors can exit any financial service or product in accordance with the agreed terms and conditions.
  • Guidance & Cautions for Complex/High-Risk Products — clear guidance along with adequate cautionary notices.

Additional Rights for Vulnerable Consumers

  • Right to access services in a suitable manner (e.g., for differently abled individuals).
  • Right to provide feedback on the financial products and services used.
  • Right against coercive, unfair, or one-sided clauses in financial agreements.

Responsibilities of Investors — Do's

  • Verify RA Credentials
    • Always deal with a SEBI-registered Research Analyst.
    • Ensure the registration certificate is valid and note the SEBI registration number (INH000028334).
    • Refer to SEBI's official list of registered Research Analysts at sebi.gov.in.
  • Review Disclosures — carefully read and understand all disclosures in research reports before making any investment decision.
  • Payment Practices
    • Pay fees through recognized banking channels only.
    • Retain duly signed receipts that specify payment details.
    • If the RA has opted in, make payments via the Centralized Fee Collection Mechanism (CeFCoM) of RAASB (applicable to fee-paying clients).
  • Seek Clarification — ask relevant questions and clear all doubts, especially when recommendations involve complex or high-risk products.
  • Know Your Rights
    • You may terminate your relationship with the Research Analyst per mutually agreed terms.
    • Provide feedback on the quality of research and services received.
    • You are not bound by any clause that contravenes SEBI regulations.
  • Report Misconduct — inform SEBI immediately if any Research Analyst offers guaranteed or assured returns.

Responsibilities of Investors — Don'ts

  • Avoid Direct Fund Transfers — do not provide investment funds directly to the Research Analyst.
  • Beware of Misleading Claims — do not fall prey to enticing advertisements, market rumors, or incentives (e.g., "limited period discounts", gifts).
  • Protect Account Credentials — never share login credentials or passwords for your trading, demat, or bank accounts with the Research Analyst.