Grievance Redressal Policy

Client’s queries/complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, or understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.

1. Raising a Query or Complaint

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 8981009820.

2. Postal Address

A letter may also be written with their query/complaint and posted at the below-mentioned address: P-273 Manicktalla Main Road, Kolkata, West Bengal 700054, India

3. Escalation to the Research Analyst

Clients can write to the Research Analyst at abhishekg.ag@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research Analyst.

4. SEBI SCORES

In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, which can be downloaded from the following link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

5. ODR Portal

ODR Portal could be accessed if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market.” A common Online Dispute Resolution Portal (“ODR Portal”), which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market, has been established. ODR Portal can be accessed via the following link: https://smartodr.in/

6. Escalation Matrix

Summary of Timelines

• Response from the Client Servicing Team: within 10 business days.
• Response after escalating to the Research Analyst: within 10 business days.